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Terms & Conditions

By placing an order with Acanthus Interiors by telephone, or by using our Website, you are agreeing to the following Terms and Conditions.

Payment

Payments may be made online using any major credit or debit cards via a secure WorldPay Payment service. Your card details are not be stored on our server, passed on to ourselves or any other third party.

Returns

Customers who buy goods via this site, by telephone or by mail can cancel their order:
• any time from the moment they place it, up to seven working days from the day after they receive the goods – even if the goods are not faulty.
• any time from the moment they place it, up to seven working days from the day after they agree the contract with you for services bought online.
• and claim a full refund if the goods or services that they ordered are not delivered or provided within 30 days.

Delivery

All our local deliveries are made and delivered from our shop location. National and International Deliveries, will be sent through our well established and reliable Delivery Network. We will do our very best to accommodate a change of address wherever possible. Correct addresses, postcodes and telephone numbers are essential with all orders to ensure a prompt delivery with no errors. We do not take timed deliveries. When necessary, for example, when a recipient is not at home, deliveries may be left with a neighbour or in a secure area. A card will be left through the door to inform the recipient of this. If neither is possible, then the item will be returned to the shop, where the recipient must contact and arrange re-delivery or collection. 

Complaints

Acanthus Interiors prides itself on its excellent reputation for customer satisfaction, and we want you to be satisfied with the product you receive. If you have any complaints with the product you have received, then please notify us within 48 hours. We will investigate your complaint and when found to be genuine, a replacement or refund given.

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