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Specials

Product Returns

Damaged orders

If your purchase arrives damaged please follow our Returns procedure or contact us on 0131 466 5267

Returns procedure

Depending on the product ordered, you can make returns via our shop in Edinburgh or using our courier service.

1. Returns by visiting Acanthus Edinburgh

If you wish to return a product you can do this by visiting our Edinburgh shop at 201-203 Bruntsfield Place. Take a print-out of your order confirmation and the product you wish to return or exchange to shop. Please make sure you also take in the payment card you originally used to buy the product. This must be done within 28 days of purchase.

2. Returns via courier

Fill out your reason for return on the back of the delivery note. Enclose the delivery note with the product, and package up securely. Please allow 2 weeks from the collection or posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.

Refunds on returned items

Please allow 2 weeks from the collection or posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.

Refund policy

We want you to be happy with your purchase. If you are not, just return the product to us or to one of our shops, following the instructions above, and we will exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

Please complete the form below to request an RMA number.

You reserve the right to cancel within seven days from date and time order is placed with us, or seven days of receipt of the goods (whichever is the longer). In the event of returning goods, you must return the goods to our business address for inspection. Provided goods are in saleable condition a full refund may be paid.

If you would like to return goods to us, please complete the form below to request an RMA number.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below:


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